Can my shipping address be changed? June 29 2013

Unfortunately address changes cannot be made after placing your order.
It is the responsibility of the buyer to make sure that they enter their shipping address correctly. Please be sure to double check the address you have entered as we can not be responsible for packages that are sent to the wrong address that the buyer has entered.

Why did I get charged customs fees/taxes when I received my package? June 29 2013

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.

How long does shipping take? June 29 2013

Hair Secrets clip in extensions are shipped out from our warehouse located in Sydney, Australia. Orders may take up to 24-48 hours to be processed, and are shipped Monday to Friday. No orders are dispatched on weekends.

Approximate Delivery Times

Registered International Post

  • USA: 7-12 business days
  • Canada: 10-15 business days
  • Europe and other: 10-15business days
  • New Zealand: 7-10 business days

How can I track my order? June 29 2013

Once your order has been shipped, you will also receive an 'Order Completed' e-mail which will include your tracking number.
Please allow up to 48 hours hours for the tracking information to show. Please contact us at if you have not received your order after the estimated delivery times above.

How much does shipping cost? June 29 2013

Shipping rates for all countries worldwide are as follows -

Registered International (delivery time 7-15 business days) $19

Do you ship internationally? June 29 2013

Yes, we ship to all countries worldwide.

What forms of payment do you accept? June 29 2013

Hair Secrets accepts the following forms of payment:

  • PayPal
  • Visa (via Paypal - no account required)
  • Mastercard (via Paypal - no account required)

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