How do I make an exchange or return? June 29 2013

Follow these steps for a return or exchange:

  1. Email us at with a brief description of why you why like to return or exchange your item. Please do not send back the product until you receive a response from us. We will then provide you with a RMA number via email for your return.
  2. Package the product and invoice properly for shipping. The sales invoice must be included with your return. Not including the invoice or your order number will result in a delayed refund or exchange, as we will not be able to track your transaction & payment information.
  3. All returns must be sent back to us using a delivery service that insures you for the value of the goods. Hair Secrets cannot be responsible for lost or misdirected returns.
  4. Post the package to: Hair Secrets, Suite 225, 14-16 Lexington Drive, Bella Vista NSW 2153 Australia
  5. After we receive your package, allow up to 48 hours for your refund or exchange to be processed.

All Hair Secrets extensions must be shipped back unopened in its original packaging and contents or a return/exchange will not be issued.