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FAQ

about clip in extensions

  • Q. How long does my own hair need to be to use clip in extensions?

    For best results, your hair should reach at least the nape of your neck for the extensions to blend in seamlessly.

  • Q. What is the difference between synthetic and human hair extensions?

    Hair extensions made from human hair can be dyed, curled, straightened, styled and treated like your own natural hair. They are the most versatile and definitely the best choice when investing in hair extensions. Hair extensions made from synthetic hair cannot be styled with high heat, don't last as long as human hair and are difficult to blend in with your natural hair as they tend to have a heavy, frizzy appearance.

  • Q. How are Hair Secrets extensions colored?

    Like all hair extensions, Hair Secrets extensions are dyed from their original color to achieve the large selection of shades we have to offer.
    While some other brands of extensions color the hair in one, harsh session (stripping from black straight to blonde!), Hair Secrets extensions are gradually lightened over an 8 day coloring process. This ensures the least possible damage to the hair and provides a super silky final result.

     

  • Q. Is Remy hair the only thing to look for when purchasing hair extensions?

    No. Although remy hair is an important factor when purchasing extensions, it certainly isn't the only thing to look for.
    Other important points to find out are how the hair is colored and processed, is the thickness the same from top to bottom, do the clips match the color of hair, etc.

  • Q. What is Remy hair?

    Remy hair is the highest grade of human hair available and is a preferred choice for hair extensions because it achieves the most natural look.
    Remy Hair is considered to be the finest quality of human hair because the cuticles are kept intact and the cuticles all run in the same direction.
    When the hair is collected from the donor, the hair is tied and the direction of the hair is preserved. As the cuticle runs in one direction as on a natural head of hair, it is less likely to tangle.
    Remy hair lasts longer, keeps vitality and shine, and is easier to maintain.

  • Q. What is the difference between the Ultimate Volume and For Fine Hair clip in hair extensions?

    The difference between the two sets is the number of pieces and the thickness.
    The Ultimate Volume set includes 7 pieces of varying widths and is used to add over the top volume aswell as length. This set blends well with those with naturally thick hair but also adds full volume to all other hair types.
    Our Fine Hair set includes 5 pieces and is suitable if your hair is fine to medium and you are looking to add only moderate volume aswell as length.

    If you are unsure which set to go for, then we recommend the Ultimate Volume set. It is better to have too much hair than to have too little. Any unworn pieces can be stored away and used at a later time. Both sets are 20" in length and are made using our superior quality 100% natural human hair.

  • Q. What are clip in hair extensions?

    Clip in hair extensions are a quick solution used to provide immediate transformation and can be easily applied in minutes without the help of a hair stylist.
    They require no long term bonding or glues and cause virtually no damage to your natural hair.
    Clip in extensions can be used to extend the length of your hair, provide more volume, or add highlights or lowlights to your natural hair. They are by far the quickest and most versatile way to enhance the look of your hair without damaging your natural hair.

  • Q. What makes Hair Secrets clip in extensions so different from the rest?

    Quality
    Hair Secrets extensions are made using premium 100% natural remy human hair of the highest calibre. Our hair extensions undergo extensive manual processing to ensure that all shorter hairs are removed, and that the thickness stays the same from top to bottom. No more thin, wispy ends!

    Color Selection
    Hair Secrets is super excited to offer the largest color choice of clip in extensions available online. Our superior quality range is available in a large selection of 30 shades, including blondes, blacks, browns, reds and multi-tonal shades, ensuring you achieve the closest possible color match and the most natural looking result.

    Flexibility
    Hair Secrets clip in extensions are available in two sets, giving you the freedom to choose a set suited to your hair type. Our Ultimate Volume set will provide complete volume and length to all hair types, while our set For Fine Hair is perfect for those wanting to add length, but only a moderate amount of volume.

clip in extension usage & care

  • Q. What products should I use on Hair Secrets clip in extensions?

    Choose salon quality products that are specifically formulated for color treated hair, as they will help keep the extensions soft and shiny.

  • Q. How do I wash Hair Secrets clip in extensions?

    Over time, clip in extensions will accumulate residue just like your natural hair. This does not mean the extensions need to be washed after each wear. To keep the extensions in optimal condition, we recommend washing every 5th-10th wear.
    The extensions should be washed in a tub or sink (they should not be washed while clipped in your natural hair in the shower!)

    1) Before washing, thoroughly brush the extensions to ensure there are no tangles.
    2) Carefully rinse each piece seperately with luke warm water.
    3) Place a small amount of shampoo specifically formulated for treated hair in the palm of your hand.
    4) Gently lather the shampoo into the hair ensuring you work with one piece at a time. Do not twist, rub or scrub the hair. Gentle is the word to keep in mind!
    5) The shampoo should be applied the hair in a downwards motion from the top of the extensions, down to the ends.
    6) After lathering, rinse the hair thoroughly under lukewarm water until all shampoo is completely removed.
    7) Apply conditioner, leave for 5 minutes and rinse.
    8) Repeat with remaining pieces in the set.

    We also recommend the use of a nourishing treatment every month or so. This will ensure your hair extensions remain in optimal condition.

  • Q. Is it normal for some hair dye to bleed when I wash Hair Secrets clip in extensions?

    Yes. Hair Secrets extensions have been colored just prior to being packaged, so hair color dyes might bleed the first few times you wash your hair extensions. This is completely normal as it is the hair dye residue from the coloring process.

  • Q. Can Hair Secrets clip in extensions be colored?

    As we offer such an extensive selection of shades, we do not recommend coloring the hair extensions unless it is absolutely necessary. All hair extensions have already undergone a color processing, so further coloring may cause damage of the hair.
    If you do need to color the hair to achieve an exact match, we recommend having your hair extensions professionally colored by a hairstylist who preferably has experience with coloring hair extensions. We highly recommend that a test sample be colored first on the smallest hair extension weft to make sure you obtain your desired color results. We also recommend using a semi permanent color as it is much more to the hair extensions.

     

  • Q. Can I sleep with Hair Secrets clip in extensions?

    We do not recommend wearing your clip in extensions to bed, as this may cause tangling and/or damage to the clips.

  • Q. Can I swim with Hair Secrets clip in extensions?

    Yes. When swimming with your hair extensions, ensure your hair is either down or tied into a simply ponytail. Do not put the hair extensions in a bun as this can cause severe tangling with both your extensions and natural hair.
    Chlorine and salt water may dry out your hair extensions, so ensure you wash your hair as soon as possible after swimming.

  • Q. How often should I wash Hair Secrets clip in extensions?

    Clip in extensions should be washed every 5-10 wears or when there is excessive build up of styling products on the hair.

  • Q. How do I store Hair Secrets clip in extensions?

    Both of our clip in sets include a free storage case to help maintain the lifespan of your extensions. The storage case will help eliminate dust build and any potential tangling, ensuring your extensions stay in top condition for as long as possible.

  • Q. Can I straighten and curl Hair Secrets clip in extensions?

    Absolutely! You can straighten, curl and style the hair extensions just as you would your own hair.

  • Q. How do you put in clip in hair extensions?

    Clip in hair extensions attach quickly and easily to your own hair with small comb-like clips that are sewn directly onto the back of the wefts.
    These clips are opened and then snapped shut onto your own hair. Our clips are lined with a small silicone strip with ensures they stay on super tight and do not slip down your natural hair.

  • Q. How long does it take to put in clip in hair extensions?

    Clip in hair extensions take less than 5 minutes to apply and only 60 seconds to take out. They are super easy to use and are the quickest and easiest way to transform your look in a matter of minutes.

payment & shipping

  • Q. Can my shipping address be changed?

    Unfortunately address changes cannot be made after placing your order.
    It is the responsibility of the buyer to make sure that they enter their shipping address correctly. Please be sure to double check the address you have entered as we can not be responsible for packages that are sent to the wrong address that the buyer has entered.

  • Q. Why did I get charged customs fees/taxes when I received my package?

    All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
    Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.

  • Q. How long does shipping take?

    Hair Secrets clip in extensions are shipped out from our warehouse located in Sydney, Australia. Orders may take up to 24-48 hours to be processed, and are shipped Monday to Friday. No orders are dispatched on weekends.

    Approximate Delivery Times

    Registered International Post

    • USA: 7-12 business days
    • Canada: 10-15 business days
    • Europe and other: 10-15business days
    • New Zealand: 7-10 business days
  • Q. How can I track my order?

    Once your order has been shipped, you will also receive an 'Order Completed' e-mail which will include your tracking number.
    Please allow up to 48 hours hours for the tracking information to show. Please contact us at info@hairsecrets.com.au if you have not received your order after the estimated delivery times above.

  • Q. How much does shipping cost?

    Shipping rates for all countries worldwide are as follows -

    Registered International (delivery time 7-15 business days) $19

  • Q. Do you ship internationally?

    Yes, we ship to all countries worldwide.

  • Q. What forms of payment do you accept?

    Hair Secrets accepts the following forms of payment:

    • PayPal
    • Visa (via Paypal - no account required)
    • Mastercard (via Paypal - no account required)

refunds & exchange

  • Q. What is the return period?

    We will provide a full refund or exchange on unworn and unused hair extensions within 10 days of the date that you receive your hair extensions.

  • Q. When will I receive my refund or exchange?

    Refund and exchanges will be processed within 48 hours of receiving your returned item. Please note exchanges will incur a $10 restocking and handling fee.

  • Q. Do I have to pay for the shipping of my return?

    Yes, you are responsible for all return shipping costs. Your order must be shipped back via an insured or trackable method as we cannot be held responsible for any lost or misdirected returns.

    Please indicate on the package "RETURN, NO DUTIES" or there is a risk that your package will be returned back to you.

  • Q. Why are Hair Secrets extensions non-returnable if opened?

    Human hair extensions are considered to be a hygienic product. Federal law prohibits the return of human hair products that have been used and that includes "trying them on". Please inspect your extensions thoroughly for colour, quality and texture before wearing them or trying them on. Used extensions can not be returned for refund or exchange (no exceptions). Please read the return policy thoroughly before making your purchase.

  • Q. How do I make an exchange or return?

    Follow these steps for a return or exchange:

    1. Email us at info@hairsecrets.com.au with a brief description of why you why like to return or exchange your item. Please do not send back the product until you receive a response from us. We will then provide you with a RMA number via email for your return.
    2. Package the product and invoice properly for shipping. The sales invoice must be included with your return. Not including the invoice or your order number will result in a delayed refund or exchange, as we will not be able to track your transaction & payment information.
    3. All returns must be sent back to us using a delivery service that insures you for the value of the goods. Hair Secrets cannot be responsible for lost or misdirected returns.
    4. Post the package to: Hair Secrets, Suite 225, 14-16 Lexington Drive, Bella Vista NSW 2153 Australia
    5. After we receive your package, allow up to 48 hours for your refund or exchange to be processed.

    All Hair Secrets extensions must be shipped back unopened in its original packaging and contents or a return/exchange will not be issued.

  • Q. What is your refund and exchange policy?

    Hair Secrets is happy to provide a full refund (excluding shipping costs) or exchange on hair extensions that have not been opened or worn, and are returned to us in original packaging and condition. Please note, we are unable to offer any refunds or exchanges on hair extensions that are returned to us with the elastic banding removed.

     

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