Shipping & Delivery
Do you ship internationally?
Yes, we ship to all countries worldwide.
How much does shipping cost?
Shipping rates for all countries worldwide are as follows -
Flat Rate $19
How long does shipping take?
Hair Secrets clip in extensions are shipped out from our warehouse located in Sydney, Australia. Orders may take up to 24-48 hours to be processed, and are shipped Monday to Friday. No orders are dispatched on weekends.
Approximate Delivery Times
Registered International Post
- USA: 10-20 business days
- Canada: 10-20 business days
- Europe and other: 12-21 business days
- New Zealand: 7-15 business days
- Australia 5-10 business days
Why did I get charged customs fees/taxes when I received my package?
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.
How can I track my order?
Once your order has been shipped, you will also receive an 'Order Completed' e-mail which will include your tracking number and details on where your package can be tracked.
Please allow a few days for the tracking information to show. Please contact us at firstname.lastname@example.org if you have not received your order after the estimated delivery times above.
Can my shipping address be changed?
Unfortunately address changes cannot be made after placing your order.
It is the responsibility of the buyer to make sure that they enter their shipping address correctly. Please be sure to double check the address you have entered as we can not be responsible for packages that are sent to the wrong address that the buyer has entered.